Customer Success & CRM Management Trainer

Job Description

Are you experienced in customer support systems, CRM tools, or client relationship management? Join our team and help students build skills for high-demand global SaaS and service roles!

🎯 Key Responsibilities

▫️ Conduct practical training sessions on CRM platforms (HubSpot, Zoho, Salesforce basics)
▫️ Teach customer onboarding and retention strategies
▫️ Train students on ticketing systems and customer support workflows
▫️ Guide learners in email communication and client handling techniques
▫️ Teach KPI tracking and customer success reporting
▫️ Support students in building real-world customer support case projects

✅ Requirements

▫️ Strong experience in customer support, CRM, or customer success roles
▫️ Familiarity with CRM tools and ticketing systems
▫️ Experience in SaaS, BPO, or service industry is an advantage
▫️ Good communication and presentation skills
▫️ Ability to simplify customer handling workflows for learners
▫️ Training experience is a plus

💼 What We Offer

Flexible working hours
Attractive pay per session
Opportunity to build your trainer profile
Work with a growing professional training brand

📅 Availability

Weekend evening sessions preferred
📌 Location

Remote / Online Sessions (Sri Lanka)

Attention applicants:
To proceed, please create a candidate profile on our website. Fill out all required details accurately. Without a complete profile, you won’t be able to apply, and incomplete accounts may be removed by the site administrators. Act now to ensure your application is considered!